FAQ

How to contact OffBeatGlass

Ciaratwomey@hotmail.com.  I normally replay the same day.

 

Local delivery

Free delivery to CB3 of any item to your door.  Also, free delivery of orders of £15 or more to CB1, CB2, CB4, CB5 & CB24.  A postal charge is automatically added on checking out online, however this will be reimboursed in these cases, on delivery of the item. 

 

Postal delivery

All posted items are delivered by Royal Mail.  The expected delivery times are UK 1-3 days, Europe 3-5 days and outside Europe 5-7 days.

 

How long can I expect to wait for my order?

I usually dispatch within 2-3 days of receiveing an order.  Should you need something more urgently, drop me a line as I may well have it in stock for next day dispatch.  I always reply to emails within a day.

 

Does OffBeatGlass take bespoke orders?

I take requests from customers, ranging from colour variations to making something entirely new.  Should you have something in mind, do drop me an email.

 

Can I return an item?

I except returns on everything, except bespoke items (unless faulty).  All items should be returned in re-saleable condition within 14 days of receipt.  I recommened a receipt of postage, as I cannot refund unless i receive the item.  Buyers from EU are responsible for return P&P, while buyers outside EU are responsible for both outward and return P&P.

 

Buying as a gift?

Let me know at time of order, i'll pop a note on a gift tag allowing your gift to be sent direct.

 

A note on measurements....

All measurements listed on the site are approximate, as items are handmade and, as such, do vary slightly.  If you have a maximum or minimum size requirement, do let me know at time of order.