How to contact OffBeatGlass
Ciaratwomey@hotmail.com. I normally replay the same day.
Free delivery to CB3 of any item to your door. Also, free delivery of orders of £30 or more to CB1, CB2, CB4, CB5 & CB24. A postal charge is automatically added on checking out online, however this will be reimbursed in these cases, on delivery of the item.
How long can I expect to wait for my order?
I usually dispatch within 1-3 days of receiveing an order. Should you need something more urgently, drop me a line as I may well have it in stock for next day dispatch. I always reply to emails within a day. I use first class postal services. Expected delivery times are UK 1-2 days, Europe 3-5 days and outside Europe 5-10 days.
Does OffBeatGlass take bespoke orders?
I take requests from customers, ranging from colour variations to making something entirely new. Should you have something in mind, do drop me an email.
Can I return an item?
I except returns on everything, except bespoke items (unless faulty). All items should be returned in re-saleable condition within 14 days of receipt. I recommened a receipt of postage, as I cannot refund unless i receive the item. Buyers from EU are responsible for return P&P, while buyers outside EU are responsible for both outward and return P&P.
Buying as a gift?
Let me know at time of order, i'll pop a note on a gift tag allowing your gift to be sent direct.
A note on measurements....
All measurements listed on the site are approximate, as items are handmade and, as such, do vary slightly. If you have a maximum or minimum size requirement, do let me know at time of order.